Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team as a Leasing Associate, reporting directly to the New Business Team Leader. This role is pivotal in supporting the leasing journey and acting as the first point of contact for prospective residents across the portfolio.

You will be responsible for managing enquiries, qualifying leads, and coordinating viewings, ensuring a seamless and professional customer experience from initial enquiry through to booking. This is a fast-paced, target-driven role that requires strong organisation, attention to detail, and a passion for delivering excellent customer service.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
37 hours per week

Hybrid working after successful completion of probation.

Please note: This role operates on a 1 in 2 Saturday rota, with a day off in lieu during the week following successful completion of probation.

Key Responsibilities

• Act as the first point of contact for all leasing enquiries via phone and email

• Qualify incoming leads in line with business standards and criteria

• Book and coordinate property viewings across multiple sites

• Manage and prioritise workload effectively to meet deadlines and targets

• Maintain accurate records of enquiries, bookings, and customer interactions

• Ensure all data entry and database management is accurate and up to date

• Update property portals with relevant and accurate information

• Monitor and research competitor activity within the market

• Deliver a high standard of customer service in line with company expectations

• Work collaboratively with internal teams to support the leasing proce

About You

We are looking for an enthusiastic and motivated individual with a proactive approach and a strong passion for customer service. You will be highly organised, adaptable, and comfortable working in a fast-paced, target-driven environment.

You will have excellent communication skills, both written and verbal, and be confident engaging with prospective customers to understand their needs and provide a positive first impression of the business. A high level of accuracy and attention to detail is essential, particularly when managing data and systems.

You will be a team player who is flexible and able to adapt to changing business needs, with a strong drive to achieve targets and contribute to overall team success.

Desirable

• Previous experience in a customer service, sales, or leasing environment

• Experience using CRM systems, databases, or booking platforms

• Understanding of the property or Build-to-Rent (BTR) sector

• Experience handling high volumes of enquiries or working in a fast-paced environment

Essential

• Strong communication skills, both written and verbal

• Excellent organisational skills with the ability to manage and prioritise workload

• High attention to detail and accuracy in data entry

• Proficient in Microsoft Office, including Word, Excel, and Outlook

• Ability to work to deadlines and within a target-driven environment

• Ability to prioritise and manage multiple enquiries effectively.

• A positive, enthusiastic attitude with a willingness to learn.

• Strong customer service focus and professional approach

What We Offer

• Competitive salary of up to £25.5k
• Annual discretionary bonus
• Employer matched pension scheme
• Life Insurance
• Generous annual leave entitlement, with the option to buy more
• Cycle to Work scheme
• Retail, leisure and lifestyle discounts
• Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.