Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team as a Resident Services Associate, forming part of the on-site Resident Services Team. This role is central to delivering an exceptional resident experience and will act as one of the first points of contact for residents and their guests across our developments.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern

• 18 hours per week

• Saturday & Sunday – 8am to 6pm (with 1 hour unpaid lunch each day)

Key Responsibilities

Customer Service & Resident Engagement

• Provide a first-class customer experience to residents and guests, acting as one of the key on-site contacts.

• Handle resident enquiries, feedback and requests, ensuring timely and professional responses.

• Manage incoming and outgoing parcels and post.

• Coordinate and manage bookings for resident amenity spaces, ensuring areas remain tidy and presentable.

• Conduct apartment viewings and support prospective resident enquiries.

• Complete move-in appointments, inventories, meter readings and key management.

• Assist with tenancy inspections, mid-term and move-out processes.

• Log maintenance issues and liaise with the FM team to ensure prompt resolution.

• Carry out security walks and building inspections as required.

• Support resident communications, events and community initiatives.

• Maintain accurate records including parking management and contractor logs.

• Ensure compliance with health and safety procedures, including routine checks of communal areas.

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally, and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively, and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills, and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance, and consistently strive to improve both your own performance and the overall resident experience.

Desirable

• Experience in residential lettings, property management, or Build-to-Rent (BTR)

• Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories

• Familiarity with property management systems or booking platforms

• Industry qualifications (e.g. ARLA, IRPM) or willingness to work towards them

• Understanding of health & safety or facilities management processes

Essential

• Previous experience in a customer-facing role, ideally within property, hospitality, or a similar environment

• Excellent communication and interpersonal skills

• Strong organisational skills with the ability to manage multiple tasks

• Ability to remain calm and professional when handling complaints or challenging situations

• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using systems and databases

• Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

• Competitive salary
• Employer matched pension scheme
• Life Insurance
• Generous annual leave entitlement, with the option to buy more
• Cycle to Work scheme
• Retail, leisure and lifestyle discounts
• Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.